Renie is a DJ who can’t live without her coffee! Read about her experience with Smiley360 below.
Tell us about yourself, your family and where you live!
I’m Renie Osterlund, a DJ in Iowa.. I’ve been married for 5 years, and have an almost 2 year old son. I enjoy crafts, gardening, mom’s groups, meeting up with friends, spending time with my family, and coffee; I can’t get through a day without it.
What do you like about being a Smiley member?
I love Smiley360 because I’m able to try out new products, and let others know what I think about them. I enjoy reading other peoples reviews on products, and that I can score coupons on products too!
What has been your favorite Smiley360 mission you have ever done and why?
I love all of my Smiley360 missions but to pick one favorite I’d have to say it was the BIC Mark-It permanent markers. I scored a free full size package of the markers, and they rocked some fantastic colors. The kit also came with some herb seeds to plant, and I love to garden, so it was a total win-win. The markers are now a staple in my house, they are so useful for everything, especially craft projects.
How do you share when you’re on a mission?
When I’m on a Smiley360 mission I share many different ways. Social media is a must, I post on Facebook, on a few groups on Facebook and I tweet about it too. I’m just getting into Instagram so I’ve started posting pics of my missions on there. I also tell all of my family members, friends, daycare moms, and coworkers about my missions. I share products with them, and coupons if I get them. I’ve even talked to random strangers in the store about products if they are in an obvious debate. For instance: I had a mission for Seventh Generation products, and one of the samples was Baby Laundry Soap. I ran into a new mom in the detergent aisle and she was reading the label on the bottle. I told her about my experience with Smiley360 and the sample I received from Seventh Generation, and how I preferred it over other brands I had tried. She was thankful for my advice. I also blog about my samples, but that is also a new experience for me and I’m continuing to learn and grow there. I post reviews on various store and product websites, and also on Smiley360 connect.
Do you think it is important for brands to listen to their customers? Why?
I think today customers are all about getting the best deal for their money, so now more than ever it is important for brands to interact with the customers and to value our opinions. Social media is HUGE, and it takes one bad review to go viral for a company to lose many of the customers. I think the same holds true for one good review to help build a company as well. Also with social media, it only takes a few seconds for many people to learn about your experience. Customers are the ones keeping the companies going, if you aren’t making us happy, you aren’t happy. Plus if customers are giving companies/brands advice on products, it’s the easiest way to develop the brand. Obviously it’s what we the consumers want!
If you could have one superpower, what would it be?
If I could have one superpower I’d want the ability to transport. Think of the places we could go, the things we could do, and the time we’d save!
What brands or products could you not live without?
I couldn’t live without Luvs diapers for my son, Keurig for my daily mug of buzz, and Tide for my laundry. (I could keep going, but I’ll stop there! Haha)
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